DNAForge Terms of Service

Effective: June 19, 2026

These Terms of Service govern your use of DNAForge, including the DNAForge website, desktop application, web application, hosted services, beta downloads, accounts, workspaces, import and migration tools, hosted AI and agent features, provider-routing workflows, public-sharing features if enabled, support channels, and related services.

These terms are between you and Humic Labs Incorporated, doing business as DNAForge. "DNAForge," "we," "our," and "us" mean Humic Labs Incorporated and the DNAForge product. "You" means the person or organization using DNAForge. If you use DNAForge for a company, university, lab, employer, customer, sponsor, or other organization, you represent that you have authority to use DNAForge for that organization and to bind that organization to these terms.

By using DNAForge, creating an account, downloading the application, joining a workspace, importing data, using hosted AI or agent features, submitting provider-routing requests, or publishing through a public-sharing feature, you agree to these terms.

DNAForge is currently in beta. The product may contain bugs, incomplete workflows, inaccurate outputs, interrupted services, breaking changes, data-loss defects, security defects, and features that change, stop working, become paid, become gated, or are removed. You should independently back up important files and records before using beta features, imports, migrations, hosted workspaces, AI workflows, provider-routing workflows, or public-sharing features.

DNAForge is not a validated clinical, diagnostic, manufacturing, regulated quality-system, or regulated records platform unless we expressly agree otherwise in writing for a specific plan or workflow.

You are responsible for the activity under your account and for keeping your credentials secure. You must provide accurate account, workspace, billing, provider, and support information when required. Workspace owners and administrators are responsible for workspace membership, permissions, invitations, settings, exports, deletion requests, provider-routing permissions, and other administrative actions.

If you join or use a workspace controlled by an organization, that organization may control, access, export, delete, restrict, or administer workspace records according to its permissions and agreements with us.

Workspace-level export or deletion may be requested only by a workspace owner, administrator, or other person DNAForge reasonably verifies as authorized to act for the workspace. If an individual user leaves a workspace or deletes a personal account, shared workspace records may remain under the control of the workspace owner or organization, subject to these terms and the Privacy Policy.

You retain ownership of sequences, constructs, plasmids, primers, oligos, protocols, annotations, notebook records, files, comments, imported electronic-lab-notebook or source-system records, provider packets, prompts, outputs, and other content that you create, upload, import, submit, route, or store through DNAForge ("Customer Content"). We do not own your raw Customer Content.

You grant DNAForge a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, perform, process, analyze, parse, index, transform, normalize, validate, route, translate, summarize, generate metadata from, create derived data from, and otherwise use Customer Content as needed to provide, secure, support, operate, maintain, troubleshoot, improve, and develop DNAForge; run imports and migrations; operate hosted AI, agent, validation, and tool workflows; route user-directed jobs to providers, labs, CROs, or other service providers; respond to support, legal, safety, security, abuse, and operational needs; and enforce these terms.

This license does not give DNAForge ownership of your raw Customer Content. It does allow DNAForge to create, use, retain, disclose, license, sell, and commercialize aggregated, de-identified, statistical, derived, benchmark, synthetic, transformed, normalized, labeled, scored, routing, demand, marketplace, model-training, model-evaluation, and similar non-identifying data, so long as DNAForge does not reveal confidential Customer Content or directly identify you or your workspace except through opt-in, user-directed, provider-routing, marketplace, support, legal, safety, security, or other permitted workflows.

You are responsible for ensuring that you have all rights, permissions, approvals, and authority needed to upload, import, process, route, publish, or otherwise use Customer Content in DNAForge.

If you send feedback, suggestions, bug reports, feature requests, examples, evaluations, comments, or other product input to DNAForge, you grant us the right to use it without restriction or compensation. Do not send confidential, regulated, restricted, or third-party data through feedback or support channels unless you have permission and the channel is appropriate for that data.

Some DNAForge workflows may operate on local files. Other workflows may upload, sync, store, process, or route data through hosted infrastructure, model providers, tool services, support systems, provider systems, analytics/diagnostics systems, or other subprocessors.

Local files remain under your local control unless you upload, sync, import, attach, route, publish, or otherwise send them through a DNAForge feature. Once data is imported into a hosted DNAForge workspace, used in a hosted AI/agent workflow, attached to support, submitted for provider routing, or published through a public-sharing feature, it is handled as DNAForge product data under these terms and the DNAForge Privacy Policy.

You are responsible for complying with employer, university, institution, customer, sponsor, provider, electronic-lab-notebook, source-system, cloud-storage, database, marketplace, and third-party terms before exporting, importing, uploading, migrating, routing, publishing, or processing data through DNAForge.

DNAForge may include hosted AI, agent, model, tool-call, validation, extraction, annotation, recommendation, routing, analysis, code-generation, and similar features. These features may send prompts, selected records, files, metadata, generated outputs, tool-call results, and workflow context to DNAForge systems, model providers, tool services, infrastructure providers, and subprocessors.

AI and agent outputs may be incomplete, wrong, unsafe, stale, hallucinated, noncompliant, or unsuitable for your use. You are responsible for reviewing, validating, testing, and approving all outputs before relying on them for experiments, orders, publications, regulated work, provider submissions, clinical decisions, manufacturing decisions, safety decisions, or business decisions.

DNAForge does not promise per-workspace AI disablement, bring-your-own-key operation, local-only models, provider allowlists, per-call consent, zero-data-retention processing, or exclusion from all model/provider logs unless those controls are available for the specific product feature or plan.

DNAForge may help you prepare, route, track, reconcile, or manage requests to sequencing providers, synthesis providers, labs, CROs, core facilities, cloud labs, support services, or other third parties ("Providers"). Provider workflows require sharing relevant job or order information with the selected Provider, which may include files, sequence/design context, specifications, quotes, order metadata, status, communications, and returned results.

Providers are independent third parties, not DNAForge employees or agents, unless we say otherwise in a specific written agreement. Provider terms, prices, timelines, acceptance criteria, cancellation rules, refund rules, safety rules, quality rules, privacy terms, retention rules, and compliance obligations may apply. You are responsible for reviewing and complying with Provider terms.

Unless DNAForge expressly states otherwise for a specific workflow, the Provider is responsible for the Provider's services, performance, turnaround time, scientific result, quality, safety review, order acceptance, fulfillment, and records. DNAForge may receive fees, revenue share, referral payments, marketplace fees, or other consideration from Providers or users for routed workflows.

DNAForge may use Provider-Routing Data and non-identifying derived or aggregated routing intelligence to operate routing, improve matching, benchmark prices and turnaround, identify provider demand, improve workflows, support revenue-share reconciliation, and create commercial market intelligence.

If DNAForge offers public registries, public design pages, share links, galleries, Commons, marketplaces, community features, or other public-sharing features, anything you submit to those features may become publicly available. You are responsible for ensuring that you have the right to share that content and that publication does not violate law, contracts, employer rules, university rules, customer obligations, source-system terms, provider terms, intellectual-property rights, confidentiality obligations, privacy rights, export-control rules, biosafety rules, or other restrictions.

We may remove, restrict, moderate, disable, preserve, or refuse to publish public content at our discretion, including for legal, safety, security, abuse, infringement, quality, or product reasons.

You may not use DNAForge to:

• violate law, regulation, court order, contract, third-party rights, employer rules, institutional rules, source-system terms, provider terms, or export-control restrictions;
• upload, import, route, publish, or process data you do not have the right to use;
• infringe, misappropriate, or violate intellectual-property, privacy, publicity, confidentiality, trade-secret, or contractual rights;
• gain or attempt to gain unauthorized access to DNAForge, user accounts, workspaces, providers, source systems, networks, models, infrastructure, or data;
• probe, scan, attack, disrupt, overload, reverse engineer, scrape, bypass, or interfere with DNAForge systems except as expressly allowed by us;
• introduce malware, malicious code, corrupted files, harmful prompts, prompt-injection payloads, credential-stealing flows, or other abusive content;
• misuse provider credentials, source-system credentials, account tokens, API keys, secrets, or session data;
• impersonate another person or organization or misrepresent authority to use an organization workspace or source-system account;
• submit false, misleading, fraudulent, unsafe, or abusive provider orders, quote requests, support requests, feedback, account information, or billing information;
• use DNAForge to design, optimize, order, procure, route, or enable biological agents, toxins, constructs, protocols, or workflows in a manner that is unlawful, unsafe, malicious, or prohibited by DNAForge safety controls or Provider rules;
• attempt to bypass DNAForge or Provider biosafety, sequence-screening, abuse-prevention, rate-limit, eligibility, or access controls;
• use DNAForge as infrastructure for spam, surveillance, credential harvesting, data exfiltration, benchmarking abuse, model abuse, or other misuse.

Do not upload, import, route, process, or publish HIPAA-regulated data, clinical records, patient data, human-subjects data, GxP-regulated data, CLIA/CAP/GLP/GMP records, export-controlled data, government-restricted data, sponsor-restricted data, institutionally restricted data, employer-restricted data, customer-confidential data, or other specially regulated or contractually restricted data unless you have all required rights, permissions, approvals, and agreements and DNAForge has expressly confirmed support for any DNAForge-side obligations that apply.

DNAForge beta is not represented as HIPAA-compliant, clinical-grade, GxP-validated, CLIA-compliant, CAP-compliant, GLP-compliant, GMP-compliant, export-control-compliant, human-subjects-compliant, or suitable for institutional restricted-data obligations unless we expressly confirm that support in writing for the specific plan or workflow.

The DNAForge Privacy Policy explains how DNAForge collects, uses, shares, retains, and deletes Personal Information, Customer Content, Usage Data, Provider-Routing Data, Derived Data, Aggregated/De-identified Data, Commercial Training/Evaluation Data, and Marketplace/Lead Data. The Privacy Policy is incorporated into these terms.

DNAForge does not sell personal information or raw confidential Customer Content. DNAForge may use, retain, disclose, license, sell, and commercialize aggregated, de-identified, statistical, derived, benchmark, synthetic, transformed, normalized, labeled, scored, routing, demand, marketplace, model-training, model-evaluation, and similar non-identifying data as described in these terms and the Privacy Policy.

Deletion, export, or account-closure requests may not remove every record. DNAForge may retain backups, audit/security logs, provider records, support communications, billing/accounting/tax records, abuse-prevention records, legal records, operational records, and non-identifying aggregated/de-identified/derived intelligence.

Retention periods may vary by data type, account status, workspace status, product operations, security needs, legal needs, provider obligations, payment/accounting obligations, and backup practices. DNAForge does not promise a fixed deletion timeline during the limited closed beta.

Some DNAForge features may be free, beta-only, usage-limited, invite-only, or experimental. We may charge for hosted services, compute, storage, AI usage, paid plans, support, provider-routing workflows, marketplace workflows, enterprise features, or other paid features in the future.

Provider workflows may involve Provider charges, payment-processor terms, Provider invoices, DNAForge fees, revenue share, marketplace fees, or other charges. Unless a workflow states otherwise, payment card, bank, invoice, tax, accounting, refund, cancellation, and Provider billing records may be handled by third-party processors or Providers.

DNAForge may depend on third-party hosting, database, storage, authentication, analytics, diagnostics, email, support, security, model, tool, payment, source-system, Provider, CDN, and other services. Third-party terms and privacy/security practices may apply to those services.

DNAForge may include, link to, interoperate with, or generate outputs involving open-source software, public databases, third-party APIs, source systems, provider systems, model providers, or external tools. You are responsible for complying with any applicable third-party licenses, terms, restrictions, attribution requirements, and usage limits.

DNAForge and its software, services, designs, interfaces, workflows, models, prompts, systems, documentation, brand, trademarks, and other materials are owned by DNAForge or its licensors, except for Customer Content and third-party materials. Subject to these terms, DNAForge gives you a limited, revocable, non-exclusive, non-transferable right to use DNAForge for your internal research, design, collaboration, analysis, provider-routing, and related workflows.

You may not copy, modify, distribute, sell, sublicense, host, reverse engineer, or create competing services from DNAForge software or services except as allowed by applicable open-source licenses, written DNAForge permission, or law.

DNAForge uses commercially reasonable safeguards for beta-stage product operations. No system is perfectly secure. You are responsible for using appropriate access controls, workspace permissions, endpoint security, backups, credential handling, source-system permissions, and review procedures for your work.

If you believe you have found a security issue, contact hassaan@dnaforge.com.

We may suspend, restrict, remove, or terminate access to DNAForge, accounts, workspaces, features, downloads, public content, provider workflows, or support if we believe there is a violation of these terms, legal risk, safety risk, security risk, abuse risk, nonpayment, product risk, Provider issue, or other operational reason.

You may stop using DNAForge at any time. Some records may remain after termination as described in these terms and the Privacy Policy.

DNAForge is provided "as is" and "as available." To the maximum extent permitted by law, DNAForge disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, uninterrupted operation, error-free operation, scientific validity, experimental success, provider performance, regulatory compliance, clinical suitability, manufacturing suitability, or data preservation.

DNAForge does not guarantee that designs, sequences, annotations, imports, migrations, AI outputs, provider packets, recommendations, validations, screening results, quotes, orders, returned results, or other outputs are correct, complete, safe, compliant, non-infringing, manufacturable, orderable, accepted by a Provider, or suitable for your intended use.

To the maximum extent permitted by law, DNAForge will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; lost profits; lost revenue; lost savings; lost business opportunity; lost goodwill; loss, corruption, disclosure, or unavailability of data; failed experiments; failed orders; provider delays; provider mistakes; regulatory consequences; or cost of substitute services arising out of or related to your use of DNAForge.

To the maximum extent permitted by law, DNAForge's total liability for all claims arising out of or related to DNAForge or these terms will not exceed the greater of the amount you paid DNAForge for the service giving rise to the claim during the three months before the event giving rise to liability or $100.

You will defend, indemnify, and hold harmless DNAForge and its officers, directors, employees, contractors, agents, affiliates, licensors, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your Customer Content; your use of DNAForge; your provider-routing requests or orders; your public-sharing activity; your violation of these terms; your violation of law or third-party rights; your misuse of AI/agent outputs; or your failure to obtain required rights, permissions, approvals, or agreements.

We may update these terms from time to time. If we make material changes, we may provide notice through the website, application, email, account notice, or other reasonable means. Continued use of DNAForge after updated terms take effect means you accept the updated terms.

These terms and any dispute arising out of or related to DNAForge are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Subject to any different written agreement between you and DNAForge, the state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising out of or related to these terms or DNAForge.

Nothing in these terms limits DNAForge's ability to seek injunctive or equitable relief in any court of competent jurisdiction for actual or threatened misuse of DNAForge, security abuse, confidentiality breach, intellectual-property violation, unauthorized access, or violation of DNAForge or Provider safety controls.

For questions about these terms, contact hassaan@dnaforge.com.